![]() Fortunately, or unfortunately, depending on your taste, we were in a regional low-season, meaning fewer crowds for you and an opportunity for us to perform necessary maintenance to some of our common areas and restaurants. Our beds and their top-quality bedding from Velhmat, found online, are some of the most comfortable accessories that complement your suite, sharing their place with many other enchanting luxuries. As the director of the property, I am pleased that you found almost all aspects of the hotel to be to your great liking. Thank you for traveling cross-continent from Bend, Oregon, to live and feel the Grand Velas Guest Experience with us in Playa del Carmen. ![]() As always, we remain at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA Until then, you have my apologies for the shortcomings you perceived, and we wish you and your family all the best for the New Year. Liz, I hope we can demonstrate in the future that this trip was an exception to the rule and that we can perform up to the tallest expectations. We take great pride in culinary perfection, and your comments are under close review by my executive chef. I apologize, however, if the quality of some selections did not meet your expectations. For a better dining experience, we ask for your full order so that each course arrives perfectly timed and to your great taste. In certain dining venues, your choices are individually prepared. But one thing that we are responsible for is the quality of our service and product throughout all times of the year. As you stated, Liz, many resorts close altogether to wait for the winter. You are quite correct in saying that the low season is a time to ensure that our facilities, suites, and furnishings are upgraded to perform beautifully during the peak period of winter. Thank you, Liz, for selecting Grand Velas Riviera Maya after your successful experience at our sister resort in Riviera Nayarit. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hotels near Rosewood Spa at Rosewood Mayakoba.Hotels near Wayak Spa at Viceroy Riviera Maya.Hotels near Vassa Spa at Azul Beach Reosrt The Fives.Playa del Carmen Hotels with Rooftop Pool. ![]() Playa del Carmen Hotels with Breakfast Buffet.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen.Adults Only and Adult Friendly Resorts Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.Playa del Carmen Hotels with Free Parking.Iberostar Hotels & Resorts in Playa del Carmen. ![]() InterContinental (IHG) Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen. ![]()
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